/

Refund Policy

Refund Policy
Returns & Exchanges

We're bummed if you're not 100% satisfied with the items you received, and we hope you have a pleasant shopping experience with us. Your satisfaction is always our first priority. Do not hesitate to contact us by clicking on "Contact Us", we will answer you within 24 hours.

1. Please provide the order number, SKU item number, picture of defective items to our customer service via email shizenofficial@outlook.com  , we will respond to you within 2 business days ( 9:00-16:00).

2. After receiving return instructions from us, please package up the item(s) to be returned with the original packing.

3. Drop off your package at the local post office.

4. Most returns are processed within 7 business days after we receive your package. The refund will be issued to the original payment account, as per your request. Once your refund has been issued, you will receive a confirmation email.

5. You have a max of 30 days to make returns. You must send back and postmark your return packages within 30 days after the purchase date. No returns made after 30 days from the purchase date will be accepted.

 


Return Conditions

1. You have 7 days to decide if an item is right for you, if you would like to return or exchange the item please contact us within 7 days of delivery.

2. The following items cannot be returned or exchanged: bodysuits, lingerie, swimwear, jewelry, underwear, event & party supplies, DIY supplies, pet supplies, beauty and accessories (except scarves, bags, and mermaid blankets).

3. Returned items must be in their unused condition with the original packing. We do not accept a returned item that has been worn, damaged, washed, or altered in any way.

4. Items with non-returnable marks and free gifts cannot be returned.

5. We do not accept returned items that have been sent back without proper returns requests.

6. The returns will be made at your own cost.

7. Please be sure to double-check your returns before shipping them out. We are not responsible for the return of non- noveactive products.

8.Quality problem does not include any size, color, and material aberration from the buyer's imagination since we have showed pictures and its description on each product's purchasing page. Refer to product blemish such as holes or serious discolored and craze on the product.

Note: The original shipping fee and Shipping Guarantee are non-refundable.

 


Refund Policy 
We will initiate a refund to your paypal account/credit card (or original method of payment) within 7 business days after order cancellation confirmed or we receive your returned package.
You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Please feel free to contact us if you find any question, please feel free to contact us via shizenofficial@outlook.com

 


Cancel Order

We may cancel your order upon your request within 24 hours after we have confirmed your order and payment.

Please notice that we cannot accept exchange or cancellation after your order has been shipped.

Please do not hesitate to contact us if you find any questions, please kindly contact us by shizenofficial@outlook.com

 


Return Address

Please feel free to contact us via shizenofficial@outlook.com if you wish to return any items to the nearest return address. You will receive a response as soon as possible.

Address: Room 401, Building 10, Phase I, Cainiao Network, Jinyi Park, Jindong District, Jinhua City, Zhejiang Province

 


Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.